![]() We were quickly connected to a support agent who was pleasant and reassuring that this issue would be a non-issue and she could quickly resolve it. Unfortunately, from there, it went off the rails. Apple goes out of its way to make the process fairly easy where it can, for example identifying our Mac Pro automatically and entering the information about it in the support portal. The crusade started down the route with the lowest barrier to entry - an Apple Support chat. ![]() This has highlighted the shortcomings of Apple's traditionally exceptional customer experience. In an attempt to get our machine repaired, we went through the typical Apple support route. Recently, the AppleInsider production Mac Pro started acting up.
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